Privacy Policy

We collect information that visitors provide when they create an account, buy tickets, submit a group inquiry or contact us. This may include name, phone number, booking date, ticket type, order information and payment status.

We may also process basic technical information such as browser type, device information, IP address and website usage logs to keep the website secure and reliable.

We use visitor information to create and manage ticket orders, provide customer support, verify entry tickets, prevent fraud, improve the website and send service-related notifications.

WhatsApp messages, when used, are limited to service communication such as booking confirmation, ticket reminders, group reservation follow-up, customer support replies and important park updates related to the visitor request.

Users provide their phone number when logging in, registering, buying tickets or submitting a group inquiry. We may use WhatsApp to respond to that request or send service notifications related to the order or inquiry.

We do not use WhatsApp to send unrelated spam. Users can ask us to stop WhatsApp communication at any time by replying to the message or contacting us through the website.

We may share necessary information with service providers that help us operate ticketing, payments, messaging, hosting, analytics, customer support and security.

We do not sell personal information.

We keep information only as long as needed for ticketing, accounting, customer support, legal and security purposes.

We use reasonable administrative, technical and organizational measures to protect personal information from unauthorized access or misuse.

Users may request access, correction or deletion of their personal information where applicable by contacting us.

Legal entity: Turkistan Onelee Cultural Tourism Investments Co.Ltd. BIN 260240003261. Address: Kazakhstan, Turkistan Region, Turkistan, Zhana Qala microdistrict, Street 11, Building 20/1, Apt. 33.